ProHance Appoints Ankur Agarwal as VP & GM ProHanceCX Sales - ProHance

India, 2nd September 2026: ProHance, an AI-led Productivity Control Room for Enterprises, today announced the appointment of Ankur Agarwal as Vice President & General Manager, ProHanceCX Sales  - ProHance.

ProHanceCX is ProHance’s dedicated product line for the workforce management (WFM) space. In his new role, Ankur will own the charter to grow ProHanceCX, working closely with ProHance’s sales team to expand its footprint and build ProHance CX into a market leader in WFM. His mandate reflects ProHance’s continued push to deepen its presence across enterprise CX and workforce engagement accounts globally.

Commenting on his appointment, Ankur Agarwal said, “Businesses today are under constant pressure to achieve more with leaner teams, and that’s exactly where ProHanceCX fits in. What drew me to ProHance is the opportunity to bring a strong, ROI-led approach to a product that is built for what the industry needs currently. I’m looking forward to working closely with the sales team to turn that opportunity into large, durable enterprise relationships and help establish ProHanceCX as a category leader in workforce management.”

Welcoming Ankur to the leadership team, Ankur Dhingra, CEO, ProHance, said, “Ankur brings close to two decades of enterprise CX and WFM sales leadership, including a near 18-year run at Verint where he built and led some of their largest, most strategic accounts across BFSI and BPO. That combination of deep domain expertise and a consultative, ROI-driven selling style is exactly what we need as we scale ProHanceCX into a market-leading workforce management offering. We’re confident his leadership will help us turn this opportunity into sustained enterprise growth.”

Ankur Agarwal brings over 19 years of enterprise sales leadership across customer experience (CX), workforce engagement, and workforce management solutions. He joins ProHance from Verint Systems, where he spent close to 18 years, most recently as Sales Director, with pan-India responsibility for growing Verint’s largest and most strategic enterprise accounts across BFSI and BPO. Over his tenure, he carried one of the largest net-new business quotas in India and among the highest in APAC, driving over $50 million in net-new revenue for Verint over the last decade, including the single largest deal in Verint India’s history. Ankur holds a BTech in Electronics and Communication from BIET Jhansi and an MBA from IBS Hyderabad.

About ProHance:

ProHance is the AI-led Productivity Control Room for enterprises, giving business leaders real-time visibility into productivity, operations, and workforce performance. By bringing together AI, analytics, and automation in a single platform, ProHance turns raw operational data into decisions - helping organizations run leaner, stay compliant, and cut costs without cutting corners. More than 450,000 users across 55+ countries rely on ProHance to see what's really happening inside their operations and act on it in real time. ProHance was named a Star Performer in the Everest Group People Analytics Platforms PEAK Matrix 2026; and Representative Vendor in the Gartner® Market Guide for Task Mining Tools and Technology 2025.