ProHance Appoints Gaurav Bembey as Global Head of Account Management

India, 17th September, 2026 - ProHance, the AI-led Productivity Control Room for enterprises, today announced the appointment of Gaurav Bembey as Vice President & Global Head of Account Management to help enterprises drive outcomes as they navigate the challenge of managing employees, contingent and AI agents.

In this role, Gaurav will lead ProHance’s Account Management function in its entirety. Working closely with the sales organization, he will design account-specific growth strategies for key customers, deepen client relationships, and scale the function’s contribution to overall revenue as ProHance continues its global expansion.

Gaurav brings 22 years of experience spanning SaaS, e-commerce, BFSI, and global operations, with senior leadership roles across leading technology and product companies including Birdeye, Adobe, and Tata Consultancy Services. Gaurav’s expertise lies in introducing scalable playbooks that help move customer engagements from a reactive model to a proactive approach, driving a 20–35% improvement in gross retention.

As ProHance continues to evolve its Productivity Control Room offering, the company’s focus is not only on helping enterprises measure productivity, but also on helping them understand how to act on those insights and translate them into meaningful business outcomes. With AI agents changing the traditional workforce landscape, enterprise leaders need to rethink how work gets done across employees, contingent workers and AI agents. This makes it increasingly important for the Account Management organization to work closely with customer champions, understand their business priorities and help them achieve their goals through actionable productivity and operational insights.

Gaurav’s experience of working across leading SaaS and technology companies, along with his track record of helping enterprises drive ROI through stronger customer engagement, retention and expansion, will play a critical role in strengthening ProHance’s customer relationships and supporting the company’s continued global growth.

Commenting on his appointment, Gaurav Bembey said, “ProHance is at an exciting stage of its growth, with a strong opportunity to help enterprises move beyond measuring workforce productivity to building a more connected view of productivity, operations, and business outcomes. What drew me to ProHance is the strength of its platform and the opportunity to build deeper, long-term relationships with customers. I look forward to bringing a data-driven, customer-focused approach to account management, working closely with our teams to drive retention, expansion, and greater value for our customers."

“The expectation from account management teams is evolving rapidly, from being enablers to driving outcomes. Gaurav’s track record in building scalable customer engagement models across SaaS, technology and product companies made him a natural fit for the role. He will help ProHance customers understand how the Productivity Control Room can help them manage outcomes across different types of workforces,” said Ankur Dhingra, CEO, ProHance.

Gaurav is the latest addition to ProHance’s leadership team, which includes Nirav Rawell, Ankit Chaturvedi and Ankur Aggarwal. His appointment further strengthens the company’s leadership capabilities as ProHance continues to expand its global customer base and deepen its enterprise presence.

About ProHance:

ProHance is an AI-led Productivity Control Room platform that provides enterprises with real-time visibility into productivity, operations, and workforce performance. By combining AI, analytics, and automation, ProHance helps organizations optimize efficiency, improve compliance, reduce costs, and drive better business outcomes. Trusted by more than 350,000 users across 55+ countries, ProHance enables business leaders to make smarter decisions through actionable operational intelligence and data-driven insights. ProHance has been named the Star Performer in Everest Group People Analytics Platforms PEAK Matrix 2026.